Privacy Policy

Last Updated: June 25, 2025

Introduction

At Zenrupi (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you use our mobile application and website (collectively, “Services”).

This policy applies to all users of the Zenrupi platform and complies with applicable privacy laws, including GDPR, CCPA, and Google Play Store requirements.

Information We Collect

Personal Information

We may collect the following types of personal information:

Account Information:

  • Email address
  • Username
  • Password (encrypted)
  • Profile information you provide

Financial Information:

  • Cryptocurrency wallet addresses
  • Transaction history
  • Payment method information
  • Account balances

Device and Technical Information:

  • Device type and operating system
  • IP address and location data
  • Device identifiers (UDID, advertising ID)
  • App usage analytics
  • Crash reports and performance data

Communication Data:

  • Customer support interactions
  • Feedback and survey responses
  • Marketing preferences

Automatically Collected Information

We automatically collect certain information when you use our app:

  • Usage patterns and interaction data
  • Time spent in the app
  • Features accessed
  • Error logs and diagnostic information

How We Use Your Information

We use your information for the following purposes:

Service Provision:

  • Create and manage your account
  • Process transactions and payments
  • Provide customer support
  • Enable app functionality

Security and Compliance:

  • Prevent fraud and unauthorized access
  • Comply with legal and regulatory requirements
  • Monitor for suspicious activities

Improvement and Analytics:

  • Analyze app usage to improve our services
  • Develop new features
  • Conduct research and analytics
  • Personalize your experience

Communication:

  • Send important account notifications
  • Provide customer support
  • Send marketing communications (with consent)
  • Security alerts and updates

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We work with trusted third-party service providers who help us operate our platform:

  • Cloud hosting providers (data storage)
  • Analytics providers
  • Customer support platforms
  • Payment processors

Legal Compliance: We may disclose information when required by law:

  • To comply with legal obligations
  • Respond to government requests
  • Protect our rights and property
  • Prevent fraud or illegal activities

Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

With Your Consent: We may share information for other purposes with your explicit consent.

Data Security and Protection

We implement industry-standard security measures to protect your data:

Technical Safeguards:

  • End-to-end encryption for sensitive data
  • Secure data transmission (SSL/TLS)
  • Regular security audits and penetration testing
  • Multi-factor authentication
  • Access controls and monitoring

Organizational Measures:

  • Employee training on data protection
  • Limited access on a need-to-know basis
  • Regular security reviews
  • Incident response procedures

Financial Data Protection:

  • Private keys are never stored on our servers
  • Cryptocurrency transactions use blockchain security
  • PCI DSS compliance for payment processing

Data Retention and Deletion

Retention Periods:

  • Account information: Retained while your account is active
  • Transaction records: 7 years (for regulatory compliance)
  • Analytics data: 2 years
  • Support communications: 3 years

Data Deletion: You have the right to request deletion of your personal data. You can:

  • Delete your account through the app settings
  • Contact us at [email protected]
  • Use the “Delete My Account” feature in the app

Account Deletion: When you delete your account:

  • Personal information is permanently deleted within 30 days
  • Some data may be retained for legal/regulatory requirements
  • Transaction records on blockchain cannot be deleted due to blockchain’s immutable nature

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability:

  • Request a copy of your personal data
  • Export your data in a portable format

Correction and Updates:

  • Update or correct your personal information
  • Modify your privacy preferences

Deletion:

  • Request deletion of your personal data
  • Close your account permanently

Objection and Restriction:

  • Object to certain data processing
  • Restrict how we use your data

Withdraw Consent:

  • Withdraw consent for marketing communications
  • Opt-out of non-essential data collection

To exercise your rights, contact us at [email protected] or use the in-app privacy controls.

Children’s Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that a child has provided us with personal information, we will promptly delete such information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze app usage
  • Provide personalized content
  • Ensure security

You can control cookie settings through your device preferences, but this may limit some app functionality.

Third-Party Services and SDKs

Our app integrates with third-party services that may collect data:

Analytics:

  • Google Analytics (usage analytics)
  • Crashlytics (crash reporting)

Authentication:

  • Firebase Authentication

Payment Processing:

  • Cryptocurrency payment gateways
  • Fiat payment processors

Each third-party service has its own privacy policy governing their data practices.

International Data Transfers

We may transfer your data to countries outside your residence for processing. We ensure adequate protection through:

  • Standard contractual clauses
  • Adequacy decisions
  • Other appropriate safeguards

Advertising and Marketing

Advertising: Our app may display advertisements. We do not share personal information with advertisers without your consent.

Marketing Communications: We may send you promotional materials with your consent. You can opt-out at any time through:

  • App settings
  • Unsubscribe links in emails
  • Contacting customer support

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

  • In-app notifications
  • Email notifications
  • Updates on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer:

Contact Information

For questions about this Privacy Policy or our data practices:

General Privacy Inquiries:

Data Subject Requests:

Business Address: [Kars, Turkey]

Regional Compliance

European Union (GDPR): Our legal basis for processing includes contract performance, legal compliance, legitimate interests, and consent.

California (CCPA): California residents have additional rights under the California Consumer Privacy Act.

Other Jurisdictions: We comply with applicable privacy laws in all jurisdictions where we operate.

This Privacy Policy is effective as of June 25, 2025, and was last updated on June 25, 2025.

By using Zenrupi’s services, you acknowledge that you have read and understood this Privacy Policy.